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Please
read this agreement carefully before following the link at
the bottom of this page.
Introduction
This Internet Banking Agreement and Disclosure governs your
use of Internet Banking. Throughout this web site the Agreement
and Disclosure will be referred to as "Agreement". By using
Internet Banking, you agree to all of the terms of this Agreement.
Please read it carefully and keep a copy for your records.
Definitions
You
or Your - The person(s) subscribing to or using Internet Banking.
We, Us, or Our - Refers to Teachers Credit Union and any agent,
independent contractor, designee, or assignee Teachers Credit
Union may involve in the provision of Internet Banking.
Business Day - Any calendar day other than Saturday, Sunday,
or any holidays recognized by Teachers Credit Union. Bill
payments are processed on all business days that both the
Federal Reserve Bank and the US Postal System are operating
and open for business.
Business Day Cut-Off- Teachers Credit Union primary offices
are located in Beloit WI and base our business day on the
Central Daylight Time zone. For posting purposes, the credit
union will process all transactions completed by 2:00PM on
that business date. Transactions completed after 2:00PM, including
transfers, will be processed on the following business day.
Privacy Statement - Teachers Credit Union understands how
important privacy is to our members. We have taken steps to
insure your security and privacy for your personal and financial
dealings with the credit union. Our member privacy statement
can be obtained by clicking on the following link – Privacy
Statement.
About
Internet Banking
Teachers
Credit Union’s Internet Banking consists of an online banking
web site that provides a complete array of financial services
to its members. Teachers Credit Union allows members to access
their data with up to 24 months of full statements and complete
transaction detail. The Internet Banking system that is accessible
by Teachers Credit Union’s members over the Internet currently
consists of:
- Account
Inquiries, balances, rates, etc.
- Secure
Applications
- Up
to 24 Months of Historical Transactions
- View
Detailed Transactions
- Secure
E-mails & file transfers
- Text
Share Draft or Savings Statements
-
Transaction Downloads
- Various
bookkeeping services
- Account
transfers
- Payments
to our loan accounts
For
members who select Bill Payment, these additional functions
are available:
- One-time
Payments
- Fixed
Recurring Payments
- Occasional
Payments
- Variable
Recurring Payments
Special
commercial services may also be offered to accounts including:
- ACH
Credit Origination
- Direct
Deposit Originations
- ACH
Debit Origination
- EFTPS
Credit Origination
-
Wire Transfer Requests
- Repurchase
Agreement Information
Internet
Security Information
Teachers Credit Union’s Internet Banking system is part of
the FundsXpress Financial Network that utilizes a comprehensive
security strategy to protect your accounts and transactions
conducted over the Internet. In-depth information on many
of the techniques and features employed by the system can
be viewed or printed from our website where the system’s consumer
or commercial features are explained under the link for "Security."
In addition to our log-on security, we use the SSL (secure
socket layer) encryption technology for everything you do
in the Internet Banking system. This technology is automatically
activated by your browser when it attempts to connect to our
system and it will support either the 40 or 128 bit key lengths,
although we will warn you when your browser is set to use
the lower security level encryption of 40 bits. Whenever SSL
is securing your communications, the browser will typically
indicate the "secure session" by changing the appearance of
a small icon of a padlock at the bottom of the screen from
open to locked. What this means to you is that your communications
are scrambled from your browser to our servers at all times
so no unauthorized party can read the information as it is
carried over the Internet. In addition, our servers have been
certified by a "Certificate Authority" that will assure you
that you are actually talking to our servers instead of someone
pretending to be us. (If you are using an older browser, such
as anything prior to than versions 4.0 on Netscape or Internet
Explorer, the "Certificate Authorities" key may be expired
and you may need to update it on your browser. You can obtain
instructions on how to do this by clicking on the 3x Browser
SSL Update link located here or above the "Enter" icon on
the Internet Banking system login page.)
During
your use of the Internet Banking system, we will pass a "cookie"
to your browser for identifying you during the session. We
do not (and can not) use our cookies to obtain new information
about you. A "cookie" is security data that is given to a
browser by a web server that is returned by the browser on
subsequent transmissions to identify the user and encryption
information. When you log onto the system, this cookie enables
us to process multiple transactions during the session without
you having to provide your Access ID and passcode for each
individual transaction. When you log off, or after ten minutes,
the cookie is no longer accepted and must be renewed by requiring
the passcode to be reentered. A new cookie is used for each
session. That way, no one can use the cookie to access your
account.
In
addition to the security measures described above, there may
be other security notices posted on the website regarding
security issues. It is your responsibility to read all applicable
notices. One of the main security features guarding the use
of the Internet Banking system is the unique combination of
your Access Code and Passcode. It is important that you keep
your Passcode secret. We will not be liable for any losses
resulting from your permitting other persons to use your Access
Code and Passcode to access the system.
If
you have more questions about our security systems for conducting
transactions safely over the Internet, contact our Internet
Banking department.
Registration
Process
The Internet Banking service requires that the member complete
the initial registration process. This involves completing
a secure online application that will identify your Teachers
Credit Union location and all the information that we will
need to enable the service. The Internet Banking department
will verify the information you submitted for accuracy and
authorizations. In about one week, you will be notified when
your account will be activated.
Log-On
Security
Security is very important to the Internet Banking system.
At the time you request the service, you will select a unique
"Access ID" and then choose a "passcode" that will be used
to gain access to the system. Prior to activation, the Internet
Banking department will verify your identity and authorization
to information associated with the accounts that you requested
tied to the service. To assist our members make a good secure
passcode selection, our system uses a program called a "passcode
cracker" that will not allow words found in a dictionary or
associated with your name, address or other personal information.
The system will provide helpful tips to help you select a
good passcode. To help prevent unauthorized access and ensure
the security of your accounts, we will end your online session
if we have detected no activity for 10 minutes. This is to
protect you in case you accidentally leave your computer unattended
after you logged on. When you return to your computer, you
will be prompted to re-enter your passcode and your session
will continue where you left off. Because your passcode is
used to access your accounts, you should treat it as you would
any other sensitive personal data. You should carefully select
a passcode that is hard to guess. (The "passcode cracker will
encourage you to stay away from names, dates, and information
that may easily be guessed). Keep your passcode safe. Memorize
your passcode and never tell it to anyone. You may consider
changing your passcode occasionally, such as every 90 days.
This can be done at any time after you logged on from the
"services" menu.
Accounts
You may request to access any account that you are a signer
or owner. If you desire services that allow you to initiate
payments or transfers from the account, you will need the
required withdrawal authority over the account to be able
to complete the transaction. By using the service, you agree
to maintain one or more accounts with us and to keep sufficient
balances in any account to cover any transaction and fees
that are ultimately approved by or related to the system.
If the accounts added to the service are jointly held or have
multiple signers, you agree that access to the information
and all transactions initiated by the use of your Access Code
and Passcode are authorized unless we have been notified to
cancel the service.
Fees
for the Internet Banking Service
The Internet Banking service is available to our existing
personal account members at no monthly charge for all the
account information services and transfers, with the exception
of the Bill Payment feature. The Bill Payment feature is an
optional service for share draft accounts. You must specifically
request to have this service added. Fees for the Bill Payment
service are listed below in the Bill Payment Service section.
Cancellation
of Internet Banking
Your Internet Banking may be canceled at any time by Teachers
Credit Union in whole or part without prior notice due to
insufficient funds in one of your accounts or other circumstances
that may create an unanticipated liability to us. You will
remain responsible for all transactions approved by the system
prior to the cancellation, and for any other fees associated
with the service. After cancellation, service may be reinstated
once sufficient funds are available in your accounts to cover
any fees and other pending transfers or debits. In order to
reinstate services, you must call Internet Banking Service
Support listed below in the Errors and Questions section.
Balance
Inquiries, Bill Payments and Transfers Limitations
You may use Internet Banking to check the balance of your
accounts and to transfer funds among your accounts. According
to Federal regulations, you may not make more than six (6)
pre-authorized or automatic transfers or bill payments from
your Money Market Deposit Account or Share (savings) Account
during a given monthly statement period. There are no limits
to the number of transfers or bill payments from your Share
Draft Accounts. Teachers Credit Union currently limits the
bill-payment service to only Share Draft Accounts. Balances
shown in your accounts may include deposits subject to verification
by us. The balance may also differ from your records due to
deposits in progress, outstanding checks or other withdrawals,
payments or charges. A transfer request may not result in
immediate availability because of the time required to process
the request. If you have further questions, contact your Internet
Banking Coordinator. The balances are updated periodically
and the system will display the most current "as of" date
on the "accounts" summary page. There may be situations that
cause a delay in an update of your balances. The system will
use the most current balance available at the time of a transaction
to base our approval.
Special
Information about the Stop Payment, Check Reorders, Address
Change, Order Documents, Secure E-Mail & Secure File Delivery
Services
The system includes several options under the "services" menu
that provide a means to securely forward your request to us
for processing. Generally, requests received from the system
will be processed within one business day using procedures
that would handle similar requests received by mail or fax.
If urgent action is required, we recommend that you contact
Teachers Credit Union directly by telephone or in person.
Additional terms of acceptance or disclosures may apply on
the Stop Payment service and these terms will be disclosed
at the time you complete the request. The Stop Payment feature
is designed to submit a request to stop payment on drafts
you have written or electronic drafts that are deducted from
your account. There may be additional fees associated with
some of these services. This service is not available to
cancel the payments scheduled through the bill payment service.
If you have a problem or need to cancel a bill payment, you
will need to contact the Internet Banking department or use
the "Report A Problem" link in the "Payments" menu.
Bill
Payment Service
It is easy to pay bills online. Simply set up your Payees
by choosing from the database of vendors (Payees) that already
exist, or by entering necessary information to schedule a
payment. We are able to process payments to payees that have
a US Postal address. Due to liability issues, we will not
accept payments to federal, state or local tax agencies. Otherwise,
there is no limit to who you pay or how many payees you may
establish. We maintain a large vendor database of regional
or national billers to make this process quicker and easier.
The Bill Payment service will also allow you to see a history
of all the payments made from your accounts.
The
daily limit for the total dollars of payments approved is
governed by the system’s available balance in the share draft
account selected for making the payment. You can withdraw
up to the system’s available balance as long as your account
shows sufficient funds to cover your payments. The payment
will normally be charged to your account on the business date
that it is approved.
The
fees for the Bill Payment service are $10.00 one time set
up fee and $.50 for each payment generated on each of your
accounts that you have signed up for service.
If for any reason a scheduled payment processed through system
is declined, it will automatically be rescheduled for the
following business day. The system will notify you of this
action by sending you a "message" that will appear the next
time you logon to the system. The system will continue to
attempt to pay the bill on the following business days until
there are sufficient funds or you cancel or reschedule it.
Although
payments may be scheduled for the current business day or
any date in the future at any time, they will only be processed
once a day at our cut-off time, usually around 2:00PM CST
on any business day. (If you attempt to schedule a payment
for that day after 2:00PM, the system will notify you that
you need to change the date to the next business day.) Anything
scheduled on a non-business day, or after the cut-off time,
will not be sent out until the following business day. Since
we must forward the funds and billing information to the payee,
some lead-time for payments is necessary. In general, the
system will attempt to tell you when you can expect the payment
to be received by the payee. The estimated payment arrival
date is typically shown on the check where you schedule the
payment date below the amount line. (Our system assumes the
payee/vendor will promptly process the payment on the business
day it is received. Any delays caused by the payee/vendor
would result in additional days before the payment would show
on their records.) By using this service, you authorize us,
and any third-party payment processing agent we may use, to
choose whatever method we feel is the most effective method
to process your transaction.
The
time frames generally will be determined by the way the payment
is sent to the payee. If we have to send a paper check in
the US Postal system, we typically suggest sufficient time
as five (5) business days prior to the payee receiving the
payment for processing at their address. If the payee accepts
the payment electronically, we generally define sufficient
time as two (2) business days prior to the payee receiving
the payment. In all cases, the payment will be delivered to
the payee/vendor by the tenth business day after the payment
was approved and charged to your account.
Our
Liability for Incomplete Transactions
It is our responsibility to process all bill payments properly
initiated through the Internet Banking system in accordance
with this Agreement. We will be liable for damages, as defined
in this Agreement, where the system caused a payment delay
or failed to process a payment to be received by the payee/vendor
by the tenth business day following the date your account
was charged for the payment. Transfers will be processed within
two business days of the completed transfer transaction. We
will not be liable if any of the following occurs:
1. Funds are not showing on the system’s available balance
in your account that is to pay for the bill or transfer at
the time of transaction.
2. Funds are subject to legal process or other encumbrances
restricting the payment or transfer.
3. You had knowledge of or questions about the possible malfunction
of the system when you initiated the transaction.
4. Any information provided by you about the Payee is incorrect.
5. There are any delays in the handling of the payment by
the Payees.
6. Natural disasters (fire, flood, tornado, etc.) or other
uncontrollable circumstances (mail delays, power failures,
etc.) prevent proper completion and delivery of transactions.
7. Other applicable laws and/or regulations exempt us from
liability.
8. It can be shown that the merchant or payee received the
payment within the normal delivery timeframe and failed to
process the payment through no fault of Internet Banking or
our service providers.
9. It can be shown that the delay was caused by unusual mailing
delays by the US Post Office.
Payment
Guarantee
We will reimburse you up to $50 per payment for any late payment
fees or penalties you are charged as a result of the Payee/Vendor
not receiving a payment by the Due Date if all the following
apply:
1. You scheduled the payment before the cut-off time on a
transaction date at least ten (10) business days prior to
the Due Date.
2. Correct information was provided to us about the Payee
(name, address, account number, and amount).
3. Your account contained sufficient available funds to complete
the payment or transaction on the transaction date.
4. The Payee was a Business Payee that charges late charges
or penalties.
5. Late payment fees or penalties were assessed by the Payee
due to the delay of this payment.
6. You received no prior notice from the Payee/Vendor that
there was a problem with processing payments from our system.
7. You received no notice within the ten business day period
that would have allowed you to alert our Internet Banking
department of a problem where we could have taken corrective
action to remedy the situation prior to the tenth day.
Notice
of Your Rights and Liabilities
Notify us immediately if your Access ID and Passcode have
been compromised, lost, stolen or used without your authorization.
Failure to notify us immediately could result in the loss
of all money accessible by the passcode. Telephoning us at
the number listed below in the Errors and Questions section
is the best way of limiting your possible loss. You could
lose all the money in your account (plus your maximum overdraft
line of credit, if you have one). If we are notified within
two (2) business days after you discover that your Access
ID and Passcode has been compromised, lost or stolen, you
can lose no more than $50 if someone used it without your
permission.
If
you do not notify us within two (2) business days, and we
can prove we could have prevented someone from using the Access
ID and Passcode without your permission, you could lose as
much as $500. If your statement shows unauthorized transfers,
notify us within 60 days after the statement is mailed to
you or viewed on your computer. After 60 days, if we can prove
that we could have stopped someone from taking the money if
we had been told, you may not get back any money from us.
If a good reason, (such as a long trip or hospital stay) kept
you from telling us, we may extend the time periods to a reasonable
time.
Errors
and Questions
In cases of errors or questions concerning transactions completed
with Internet Banking, do one of the following, as soon as
possible:
1. Telephone Internet Banking Service Support at 1-888-WE
GO TCU ((888) 934-6828; or
2. Write to Internet Banking Service Support, Teachers Credit
Union, 2315 Prairie Ave. Beloit, Wisconsin 53511-2698; or
3. Initiate a payment inquiry on your PC through e-mail to
contact@tcubeloit.com
We
must hear from you within 60 days after you receive the first
statement or notification in which the error or problem appeared.
Please include the following information:
1. Name
2. Account Number and your Access ID
3. Description of the error or what you are unsure about,
plus an explanation of why you believe it is an error or why
you need more information.
4. Tell us the amount of the error.
5. For a Bill Payer error tell us:
- Checking
account number used to pay the bill
- Payee
name · Date the payment sent
- Confirmation
number
- Payment
amount
- Payee
account number for the payment in question.
We will tell you the results of our investigation within ten
(10) business days after we hear from you (20 business days
if the transaction involved a new account). If we need more
time we may take up to 45 business days to investigate (90
business days if the transaction involved a new account).
If we choose to take up to 45 business days, we will give
you a provisional credit to your account within ten (10) business
days (20 business days if the transaction involved a new account).
Your account is considered a new account for the first 30
days after the first deposit is made, unless each of you already
has an established account with us before this account is
opened. If we decide there was no error, we will furnish you
with a written explanation within three (3) business days
after the investigation is complete.
Disclosure
of Account Information to Third Parties
Information to third parties about your account(s) or the
transaction(s) you make will only be disclosed if at least
one of the following applies:
1. It is necessary to complete a transaction.
2. To verify the existence and condition of your account to
a third party such as a credit bureau or merchant.
3. To comply with a governmental agency or court order.
4. If permission is given to us by you, which we may require
to be in writing.
5. To collect information for internal use, the use of our
service providers, and our servicing agents and contractors
concerning our electronic funds transfer service.
6. It involves a claim by or against us concerning a deposit
to or withdrawal from your account.
7. Where otherwise required or permitted under state or federal
laws and/or regulations.
No
Signature Requirements
When any payment or other on-line service generates items
to be charged to your account, you agree that we may debit
the designated account, or the account on which the item is
drawn, without requiring your signature on the item and without
any notice to you.
Virus
Protection
Teachers Credit Union is not responsible for any electronic
virus or viruses that you may encounter. We encourage our
customers to routinely scan their PC and diskettes using a
reliable virus product to detect and remove any viruses. Undetected
or unrepaired viruses may corrupt and destroy your programs,
files and even your hardware. Additionally, you may unintentionally
transmit the virus to other computers.
Wide
Text Statements and other Special Printing Instructions
For certain accounts, our statement format may be wider than
your browser’s default printer setting support and may not
automatically print correctly or cut off the right-hand side
of the page. Our "help" section will explain how to change
the browser’s printer settings to show the entire statement.
Additionally, many of our pages actually contain several areas
of information. To print the section that you want, you may
want to always click once in the area with the left mouse
button to let the browser know which "frame" section you want
to print.
Termination
You may terminate the use of Internet Banking by contacting
Teachers Credit Union in writing by mail, e-mail, or personal
delivery to Teachers Credit Union. If your account is closed
or restricted for any reason, Internet Banking accessibility
will automatically terminate.
Governing
Law
This Agreement shall be governed by and construed in accordance
with the laws of the State of Iowa.
Assignment
This agreement may not be assigned to any other party by you.
We may assign or delegate, in part or whole, to any third
party.
Ownership
of Material
Teachers Credit Union is a member of the FundsXpress™ Financial
Network and Teachers Credit Union’s Internet Banking is a
product of FundsXpress, Inc. FundsXpress and the FundsXpress™
Financial Network are a trademark of FundsXpress, Inc. Unauthorized
reproduction in whole or part is prohibited.
Amendments
Terms and conditions of this agreement may be amended in whole
or part at any time within 30 days written notification prior
to the change taking effect. If you do not agree with the
change(s), you must notify us in writing prior to the effective
date to cancel your access. Amendments or changes to term(s)
or condition(s) may be made without prior notice if it does
not result in higher fees, more restrictive service use, or
increased liability to you.
Entire
Agreement
This Agreement supplements any other agreements or disclosures
related to your account(s), including the Deposit Account
Agreement and Disclosures. If there is a conflict between
this Agreement and any others, or any statements made by employees
or agents, this agreement shall supersede.
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